Help & Support
1 error prohibited this ticket from being saved
There were problems with the following fields:
SMASH Email (Personal if you are an applicant)
Subject
Description
Attach a file
Attach from
Dropbox
×
Role
...
SMASH Academy Applicant
SMASH Rising Applicant
Meta CIP Applicant
SMASH Senior (Admit)
SMASH Alumni (Persist)
SMASH Seasonal Staff
SMASH Scholar
SMASH Scholar Intern
SMASH Former Staff
SMASH General
<div class="control-group ticket_section"> <label class=" required control-label cf_full_name_202287-label " for="helpdesk_ticket_cf_full_name_202287">Full Name</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_full_name_202287" name="helpdesk_ticket[custom_field][cf_full_name_202287]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_applicant_site_202287-label " for="helpdesk_ticket_cf_applicant_site_202287">Site Applying to</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_applicant_site_202287" name="helpdesk_ticket[custom_field][cf_applicant_site_202287]"><option value="">...</option> <option value="Berkeley" data-id="5002684321">Berkeley</option> <option value="Davis" data-id="5002684322">Davis</option> <option value="Illinois" data-id="5002684324">Illinois</option> <option value="Morehouse" data-id="5002684327">Morehouse</option> <option value="Northeastern" data-id="5002684328">Northeastern</option> <option value="Spelman" data-id="5002691587">Spelman</option> <option value="Stanford" data-id="5002684323">Stanford</option> <option value="University of Michigan" data-id="5002684325">University of Michigan</option> <option value="Undecided" data-id="5002684330">Undecided</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_student_applicant_support_categories_202287-label " for="helpdesk_ticket_cf_student_applicant_support_categories_202287">Support Category</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_student_applicant_support_categories_202287" name="helpdesk_ticket[custom_field][cf_student_applicant_support_categories_202287]"><option value="">...</option> <option value="Eligibility Requirements" data-id="5002684331">Eligibility Requirements</option> <option value="SMASH Application" data-id="5002684313">SMASH Application</option> <option value="Program Information" data-id="5002684332">Program Information</option> <option value="Other" data-id="5002684315">Other</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_full_name251060_202287-label " for="helpdesk_ticket_cf_full_name251060_202287">Full Name</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_full_name251060_202287" name="helpdesk_ticket[custom_field][cf_full_name251060_202287]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_student_applicant_support_categories_rising_202287-label " for="helpdesk_ticket_cf_student_applicant_support_categories_rising_202287">Support Category</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_student_applicant_support_categories_rising_202287" name="helpdesk_ticket[custom_field][cf_student_applicant_support_categories_rising_202287]"><option value="">...</option> <option value="Eligibility Requirements" data-id="5002702326">Eligibility Requirements</option> <option value="SMASH Rising Application" data-id="5002702327">SMASH Rising Application</option> <option value="Program Information" data-id="5002702328">Program Information</option> <option value="Other" data-id="5002702329">Other</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_full_name586418_202287-label " for="helpdesk_ticket_cf_full_name586418_202287">Full Name</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_full_name586418_202287" name="helpdesk_ticket[custom_field][cf_full_name586418_202287]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_student_applicant_support_categories_meta_cip_202287-label " for="helpdesk_ticket_cf_student_applicant_support_categories_meta_cip_202287">Support Category</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_student_applicant_support_categories_meta_cip_202287" name="helpdesk_ticket[custom_field][cf_student_applicant_support_categories_meta_cip_202287]"><option value="">...</option> <option value="Eligibility Requirements" data-id="5002702697">Eligibility Requirements</option> <option value="Meta CIP Application" data-id="5002702698">Meta CIP Application</option> <option value="Program Information" data-id="5002702699">Program Information</option> <option value="Other" data-id="5002702700">Other</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_senioralumni_support_category_202287-label " for="helpdesk_ticket_cf_senioralumni_support_category_202287">Support Category</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_senioralumni_support_category_202287" name="helpdesk_ticket[custom_field][cf_senioralumni_support_category_202287]"><option value="">...</option> <option value="Scholarships" data-id="5002701612">Scholarships</option> <option value="Fee Waivers" data-id="5002701613">Fee Waivers</option> <option value="College Visits" data-id="5002701614">College Visits</option> <option value="Canvas Support" data-id="5002701615">Canvas Support</option> <option value="Email Password Reset" data-id="5002701616">Email Password Reset</option> <option value="Hotspots" data-id="5002702573">Hotspots</option> <option value="Document Completion Difficulties" data-id="5002702574">Document Completion Difficulties</option> <option value="Laptop Hardware Issues" data-id="5002702575">Laptop Hardware Issues</option> <option value="Laptop Software Issues (Zoom, Slack)" data-id="5002702576">Laptop Software Issues (Zoom, Slack)</option> <option value="Laptop Login Problems" data-id="5002702577">Laptop Login Problems</option> <option value="Other" data-id="5002701617">Other</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_alumni_support_category_202287-label " for="helpdesk_ticket_cf_alumni_support_category_202287">Support Category</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_alumni_support_category_202287" name="helpdesk_ticket[custom_field][cf_alumni_support_category_202287]"><option value="">...</option> <option value="Canvas Support" data-id="5002701624">Canvas Support</option> <option value="Email Password Reset" data-id="5002701622">Email Password Reset</option> <option value="Scholarships" data-id="5002701621">Scholarships</option> <option value="Tutoring Stipend" data-id="5002701620">Tutoring Stipend</option> <option value="Hotspots" data-id="5002702578">Hotspots</option> <option value="Tech Support" data-id="5002702579">Tech Support</option> <option value="Document Completion Difficulties" data-id="5002702580">Document Completion Difficulties</option> <option value="Other" data-id="5002701623">Other</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_program_202287-label " for="helpdesk_ticket_cf_program_202287">Program</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_program_202287_5002685189" name="helpdesk_ticket[custom_field][cf_program_202287]"><option value="">...</option> <option value="Summer Academy">Summer Academy</option> <option value="AYP">AYP</option> <option value="Rising">Rising</option> <option value="Meta CIP">Meta CIP</option> <option value="Admit">Admit</option> <option value="Persist">Persist</option></select><div class="level_2"><label class="required">Select a site</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_internship_202287_5002685189" name="helpdesk_ticket[custom_field][cf_internship_202287]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_program_202287_5002685189').nested_select_tag({"data_tree":[["Summer Academy","Summer Academy",[["Berkeley","Berkeley",[]],["Davis","Davis",[]],["Detroit (Wayne State)","Detroit (Wayne State)",[]],["Illinois","Illinois",[]],["Morehouse","Morehouse",[]],["Northeastern","Northeastern",[]],["Spelman","Spelman",[]],["Stanford","Stanford",[]],["University of Michigan","University of Michigan",[]]]],["AYP","AYP",[["Berkeley","Berkeley",[]],["Davis","Davis",[]],["Illinois","Illinois",[]],["Morehouse","Morehouse",[]],["Northeastern","Northeastern",[]],["University of Michigan","University of Michigan",[]],["Detroit (Wayne State)","Detroit (Wayne State)",[]],["Spelman","Spelman",[]],["Stanford","Stanford",[]]]],["Rising","Rising",[]],["Meta CIP","Meta CIP",[]],["Admit","Admit",[]],["Persist","Persist",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"5002685189","subcategory_id":"helpdesk_ticket_custom_field_cf_internship_202287_5002685189"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_payroll_categories_202287-label " for="helpdesk_ticket_cf_payroll_categories_202287">Support Category</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_payroll_categories_202287" name="helpdesk_ticket[custom_field][cf_payroll_categories_202287]"><option value="">...</option> <option value="Timesheet: Hours/Forgot" data-id="5002675215">Timesheet: Hours/Forgot</option> <option value="Timesheet: Correction Needed" data-id="5002675216">Timesheet: Correction Needed</option> <option value="Tax Related" data-id="5002675217">Tax Related</option> <option value="Direct Deposit/Paycheck" data-id="5002675218">Direct Deposit/Paycheck</option> <option value="Employment Verification" data-id="5002702689">Employment Verification</option> <option value="TriNet Access" data-id="5002702690">TriNet Access</option> <option value="Time and Attendance App" data-id="5002703078">Time and Attendance App</option> <option value="Canvas Support" data-id="5002684316">Canvas Support</option> <option value="Email Password Reset" data-id="5002684317">Email Password Reset</option> <option value="Platform Issues (GSuite, Zoom, Slack)" data-id="5002684318">Platform Issues (GSuite, Zoom, Slack)</option> <option value="Toolkits" data-id="5002684319">Toolkits</option> <option value="Onboarding" data-id="5002694068">Onboarding</option> <option value="Curriculum Tools (Figma, Hoverlay, Glide, Teachable Machine)" data-id="5002694353">Curriculum Tools (Figma, Hoverlay, Glide, Teachable Machine)</option> <option value="Covid-19 Requirements" data-id="5002695296">Covid-19 Requirements</option> <option value="Other" data-id="5002684320">Other</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_program158115_202287-label " for="helpdesk_ticket_cf_program158115_202287">Program</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_program158115_202287" name="helpdesk_ticket[custom_field][cf_program158115_202287]"><option value="">...</option> <option value="Summer Academy" data-id="5002702726">Summer Academy</option> <option value="AYP" data-id="5002702727">AYP</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_site321388_202287-label " for="helpdesk_ticket_cf_site321388_202287">Select a Site:</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_site321388_202287" name="helpdesk_ticket[custom_field][cf_site321388_202287]"><option value="">...</option> <option value="Berkeley" data-id="5002702728">Berkeley</option> <option value="Davis" data-id="5002702729">Davis</option> <option value="Stanford" data-id="5002702730">Stanford</option> <option value="Detroit (Wayne State)" data-id="5002702731">Detroit (Wayne State)</option> <option value="Illinois" data-id="5002702732">Illinois</option> <option value="Morehouse" data-id="5002702733">Morehouse</option> <option value="Spelman" data-id="5002702734">Spelman</option> <option value="Northeastern" data-id="5002702735">Northeastern</option> <option value="University of Michigan" data-id="5002702736">University of Michigan</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_cohort_202287-label " for="helpdesk_ticket_cf_cohort_202287">Year of High School Graduation</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_cohort_202287" name="helpdesk_ticket[custom_field][cf_cohort_202287]"><option value="">...</option> <option value="2024" data-id="5002684301">2024</option> <option value="2025" data-id="5002684302">2025</option> <option value="Other Year" data-id="5002684303">Other Year</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_student_support_categories_202287-label " for="helpdesk_ticket_cf_student_support_categories_202287">Support Category</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_student_support_categories_202287" name="helpdesk_ticket[custom_field][cf_student_support_categories_202287]"><option value="">...</option> <option value="Canvas Support" data-id="5002684304">Canvas Support</option> <option value="Document Completion Difficulties" data-id="5002684305">Document Completion Difficulties</option> <option value="Email Password Reset" data-id="5002684306">Email Password Reset</option> <option value="Incentive Cards" data-id="5002684307">Incentive Cards</option> <option value="Laptop Hardware Issues" data-id="5002684308">Laptop Hardware Issues</option> <option value="Laptop Login Problems" data-id="5002684309">Laptop Login Problems</option> <option value="Laptop Software Issues (Zoom, Slack)" data-id="5002684310">Laptop Software Issues (Zoom, Slack)</option> <option value="Toolkits" data-id="5002684311">Toolkits</option> <option value="Hotspots" data-id="5002702572">Hotspots</option> <option value="Covid-19 Requirements" data-id="5002695295">Covid-19 Requirements</option> <option value="Other" data-id="5002684312">Other</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_program459234_202287-label " for="helpdesk_ticket_cf_program459234_202287">Program</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_program459234_202287" name="helpdesk_ticket[custom_field][cf_program459234_202287]"><option value="">...</option> <option value="Meta Career Insights" data-id="5002701625">Meta Career Insights</option> <option value="Rising" data-id="5002701626">Rising</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_intern_support_category_202287-label " for="helpdesk_ticket_cf_intern_support_category_202287">Support Category</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_intern_support_category_202287" name="helpdesk_ticket[custom_field][cf_intern_support_category_202287]"><option value="">...</option> <option value="Canvas Support" data-id="5002701627">Canvas Support</option> <option value="Onboarding Support" data-id="5002701628">Onboarding Support</option> <option value="Email Password Reset" data-id="5002701629">Email Password Reset</option> <option value="Timesheet: Hours Forgot" data-id="5002701630">Timesheet: Hours Forgot</option> <option value="Timesheet: Correction Needed" data-id="5002702691">Timesheet: Correction Needed</option> <option value="Tax Related" data-id="5002702692">Tax Related</option> <option value="Direct Deposits/Paycheck" data-id="5002702693">Direct Deposits/Paycheck</option> <option value="Employment Verification" data-id="5002702694">Employment Verification</option> <option value="TriNet Access" data-id="5002702695">TriNet Access</option> <option value="Hotspots" data-id="5002702581">Hotspots</option> <option value="Platform Issues (G Suite, Zoom Slack)" data-id="5002702582">Platform Issues (G Suite, Zoom Slack)</option> <option value="Curriculum Tools (Figma, Miro)" data-id="5002702583">Curriculum Tools (Figma, Miro)</option> <option value="General Tech Support" data-id="5002702584">General Tech Support</option> <option value="Document Completion Difficulties" data-id="5002702585">Document Completion Difficulties</option> <option value="COVID-19 Requirements" data-id="5002702586">COVID-19 Requirements</option> <option value="Other" data-id="5002701631">Other</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_full_name217325_202287-label " for="helpdesk_ticket_cf_full_name217325_202287">Full Name</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_full_name217325_202287" name="helpdesk_ticket[custom_field][cf_full_name217325_202287]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_years_employed_with_smash_202287-label " for="helpdesk_ticket_cf_years_employed_with_smash_202287">Year(s) Employed with SMASH</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_years_employed_with_smash_202287" name="helpdesk_ticket[custom_field][cf_years_employed_with_smash_202287]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_program320690_202287-label " for="helpdesk_ticket_cf_program320690_202287">Program</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_program320690_202287" name="helpdesk_ticket[custom_field][cf_program320690_202287]"><option value="">...</option> <option value="Summer Academy" data-id="5002702715">Summer Academy</option> <option value="AYP" data-id="5002702716">AYP</option> <option value="Rising" data-id="5002702717">Rising</option> <option value="Admit" data-id="5002702718">Admit</option> <option value="Persist" data-id="5002702719">Persist</option> <option value="Meta CIP" data-id="5002702720">Meta CIP</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_site_202287-label " for="helpdesk_ticket_cf_site_202287">Site</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_site_202287" name="helpdesk_ticket[custom_field][cf_site_202287]"><option value="">...</option> <option value="Berkeley" data-id="5002702702">Berkeley</option> <option value="Davis" data-id="5002702703">Davis</option> <option value="Stanford" data-id="5002702704">Stanford</option> <option value="UCLA" data-id="5002702705">UCLA</option> <option value="USC" data-id="5002702706">USC</option> <option value="Morehouse" data-id="5002702707">Morehouse</option> <option value="Spelman" data-id="5002702708">Spelman</option> <option value="Illinois" data-id="5002702709">Illinois</option> <option value="Detroit (Wayne State)" data-id="5002702710">Detroit (Wayne State)</option> <option value="Northeastern" data-id="5002702711">Northeastern</option> <option value="Philadelphia (Wharton)" data-id="5002702712">Philadelphia (Wharton)</option> <option value="University of Michigan" data-id="5002702713">University of Michigan</option> <option value="N/A" data-id="5002702714">N/A</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_staff_support_category_202287-label " for="helpdesk_ticket_cf_staff_support_category_202287">Staff Support Category</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_staff_support_category_202287" name="helpdesk_ticket[custom_field][cf_staff_support_category_202287]"><option value="">...</option> <option value="Employment Verification" data-id="5002702721">Employment Verification</option> <option value="Tax Related" data-id="5002702722">Tax Related</option> <option value="Timesheet: Hours Forgot" data-id="5002702723">Timesheet: Hours Forgot</option> <option value="Document Retrieval (Offer Letter)" data-id="5002702724">Document Retrieval (Offer Letter)</option> <option value="Other" data-id="5002702725">Other</option></select> </div> </div>
CAPTCHA verification is required.